Italian-speaking Customer & Technical Support

Cross Border Talents; Lisboa; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100 % remote

Monthly performance bonus

Daily meal allowance

International team and career growth

Resumo da oferta

Cross Border Talents is hiring a remote first-line support agent to assist viewers of a well-known international entertainment brand. You will handle phone, chat and email, provide account and app support, and troubleshoot home networks from your home office.

We require fluent Italian and English, a genuine passion for helping customers and the ability to work 7:00–21:00 across Monday–Sunday with rotating days off. You must live within 50 km of Lisbon; relocation is not provided.

Qualificações

• Fluent Italian and English
• Genuine passion for helping customers
• Technical aptitude: comfortable troubleshooting apps, devices and home networks
• Flexibility to work Monday to Sunday between 7 AM and 9 PM, with 2 rotating days off

Responsabilidades

• Help viewers by phone, chat and email
• Give account and app support, including software functionality
• Troubleshoot system configurations and network settings
• Give accurate, real-time answers
• Keep clear records of every interaction

Conhecimentos

Fluent Italian

Fluent English

Descrição da oferta de emprego

Join a dynamic team supporting viewers of a well-known international entertainment brand. You'll work fully from home as their first point of contact and brand ambassador.

What you'll do

• Help viewers by phone, chat and email
• Give account and app support, including software functionality
• Troubleshoot system configurations and network settings
• Give accurate, real-time answers
• Keep clear records of every interaction

What you bring

• Fluent Italian and English
• A genuine passion for helping customers
• Technical aptitude: comfortable troubleshooting apps, devices and home networks
• Flexibility to work Monday to Sunday between 7 AM and 9 PM, with 2 rotating days off

What's in it for you

• 100 % remote, working from home
• Competitive monthly salary
• Monthly performance bonus
• Daily meal allowance
• International team and career growth in customer experience

Important: you must live within 50 km of Lisbon. Relocation is not provided.