Irish-Speaking Customer Experience Specialist — Lisbon

Cross Border Talents; Porto; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation Package

Flight to Lisbon + airport pickup

Accommodation or housing allowance

Relocation support with paperwork & 2-

Modern offices in Lisbon

Job summary

Cross Border Talents in Lisbon seeks an Irish-speaking Customer Experience Specialist to support customers with accounts, payments, and app services while upholding trust and satisfaction. You will handle inquiries via chat, phone, and email and work to resolve issues efficiently.

Relocation support is provided, including flight, housing options, and settling-in assistance. The role offers paid training, modern offices in Lisbon, and clear career progression within a global digital banking

Qualifications

• 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Responsibilities

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high-quality service.
• Contribute to customer satisfaction & compliance standards.

Skills

C1/C2 English

Customer Service experience

Job description

Cross Border Talents in Lisbon seeks an Irish-speaking Customer Experience Specialist to support customers with accounts, payments, and app services while upholding trust and satisfaction. You will handle inquiries via chat, phone, and email and work to resolve issues efficiently.

Relocation support is provided, including flight, housing options, and settling-in assistance. The role offers paid training, modern offices in Lisbon, and clear career progression within a global digital banking