Italian & English Banking Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Above-average wages and health ins. on

Paid training and onboarding

Relocation and visa support

Accommodation option and language

Annual trip home and meal allowance

Multicultural environment with career"

Job summary

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join our international team. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

The role requires native Italian and fluent English, 40 hours per week, on-site in Lisbon, with paid training, relocation and visa support for international candidates, accommodation options, and a multicultural

Qualifications

• Native-level Italian language proficiency.
• Fluent English language proficiency.
• Experience in customer support or banking is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Skills

Italian (native)

English (fluent)

Customer support

Banking experience

Communication

Decision making

Willingness to relocate

Job description

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join our international team. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

The role requires native Italian and fluent English, 40 hours per week, on-site in Lisbon, with paid training, relocation and visa support for international candidates, accommodation options, and a multicultural