Italian-Speaking Banking Support Specialist – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight tickets reimbursement

Health insurance

Portuguese language classes

Company accommodation

Holiday entitlement

Resumo da oferta

Cross Border Talents in Lisbon seeks an Italian-speaking Banking & Financial Services Specialist to join our international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering professional service.

You will manage cases end-to-end, support banking transactions, fraud-related issues, disputes and chargebacks, and adapt to changing customer needs while upholding high quality standards.

Qualificações

• Fluent Italian and good English required.
• Experience in banking, financial services, customer service or contact centres is an advantage.
• Eligible to work in Portugal and able to work in Lisbon.

Responsabilidades

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair and appropriate outcomes.
• Identify and support vulnerable customers, adapting your approach when required.
• Follow established procedures while using good judgment when dealing with complex situations.
• Share knowledge and provide feedback to colleagues to help improve processes and customer support.
• Adapt quickly to changing customer and business needs.

Conhecimentos

Fluent Italian

English proficiency

Customer focus

Empathy

Communication

Descrição da oferta de emprego

Cross Border Talents in Lisbon seeks an Italian-speaking Banking & Financial Services Specialist to join our international customer support team. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering professional service.

You will manage cases end-to-end, support banking transactions, fraud-related issues, disputes and chargebacks, and adapt to changing customer needs while upholding high quality standards.