Customer Experience Specialist

InnovateLearn Collective; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Paid training

Career progression

Modern office

Job summary

A leading digital banking firm in Lisbon is seeking a Customer Experience Specialist to join their team. This role involves supporting customers with account management and online transactions while ensuring satisfaction. Candidates should possess strong communication skills and problem-solving abilities, with 12 months of relevant experience in the industry. The company offers a competitive salary, a relocation package, and opportunities for career progression in a multicultural workplace.

Qualifications

• C1/C2 English proficiency is required.
• 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Responsibilities

• Handle inbound queries through chat, phone, and email.
• Assist customers with accounts, payments, and app support.
• Deliver high-quality and empathetic service.
• Contribute to customer satisfaction and compliance standards.

Skills

Communication skills

Problem-solving mindset

Motivation to relocate

Job description

About the job Customer Experience Specialist

Irish Speakers Build Your Career in Digital Banking (Lisbon, Portugal)

Why Lisbon?

• 300+ days of sunshine every year.
• Beaches and vibrant nightlife at your doorstep.
• Affordable living with world-class food & wine.
• Safe, multicultural, and welcoming city.

Relocation Package

• Paid flight to Lisbon + airport pick-up.
• Company-provided accommodation (or housing allowance).
• Support with paperwork & settling in.
• Relocation guidance for a smooth transition.

About the Role

Join our Lisbon-based team for a digital banking project as a Customer Experience Specialist (on-site). You’ll support customers with account management, transactions, and online services while ensuring trust and satisfaction.

Key Responsibilities

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high‑quality service.
• Contribute to customer satisfaction & compliance standards.

Requirements

• Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

OR

• Non‑Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Other skills: excellent communication, problem‑solving mindset, and motivation to relocate.

What We Offer

• Competitive salary + performance bonuses.
• Paid training (banking knowledge not required).
• Career progression in a global company.
• Modern offices in Lisbon.
• Inclusive, multicultural workplace culture.