Irish speaker Customer Support Representative in Lisbon!

Cross Border Talents; Porto; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation Package

Flight to Lisbon + airport pickup

Accommodation or housing allowance

Relocation support with paperwork & 2-

Modern offices in Lisbon

Job summary

Cross Border Talents in Lisbon seeks an Irish-speaking Customer Experience Specialist to support customers with accounts, payments, and app services while upholding trust and satisfaction. You will handle inquiries via chat, phone, and email and work to resolve issues efficiently.

Relocation support is provided, including flight, housing options, and settling-in assistance. The role offers paid training, modern offices in Lisbon, and clear career progression within a global digital banking

Qualifications

• 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Responsibilities

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high-quality service.
• Contribute to customer satisfaction & compliance standards.

Skills

C1/C2 English

Customer Service experience

Job description

Irish speaker Customer Support Representative in Lisbon!

Job Openings Irish speaker Customer Support Representative in Lisbon!

About the job Irish speaker Customer Support Representative in Lisbon!

Irish Speakers Build Your Career in Digital Banking (Lisbon, Portugal)

Why Lisbon?

• 300+ days of sunshine every year.
• Beaches and vibrant nightlife at your doorstep.
• Affordable living with world-class food & wine.
• Safe, multicultural, and welcoming city.
• Relocation Package
• Paid flight to Lisbon + airport pick-up.
• Company-provided accommodation (or housing allowance).
• Support with paperwork & settling in.
• Relocation guidance for a smooth transition.
• About the Role

Join our Lisbon-based team for a digital banking project as a Customer Experience Specialist. You will support customers with account management, transactions, and online services while ensuring trust and satisfaction.

Key Responsibilities

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high-quality service.
• Contribute to customer satisfaction & compliance standards.

Requirements

• Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.
• OR
• Non-Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Other skills: excellent communication, problem-solving mindset, and motivation to relocate.

What We Offer

• Competitive salary + performance bonuses.
• Paid training (banking knowledge not required).
• Career progression in a global company.
• Modern offices in Lisbon.
• Inclusive, multicultural workplace culture.