Bilingual Banking Support Specialist — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Job summary

Cross Border Talents is hiring a Banking Customer Support Specialist in Lisbon to assist users via email, chat, phone, and social media. You will handle account setup, billing inquiries, and troubleshooting while maintaining a professional, customer-focused tone.

We value fluency in Spanish (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical, creative, and communication skills. A relocation package and onsite office environment are offered.

Qualifications

• Language skills: Fluent in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn in travel.

Responsibilities

• Deliver customer support across email, chat, phone, and social media.
• Assist users with account setup, billing inquiries, and identity verification.
• Identify and resolve technical concerns, keeping customers updated.
• Record and manage cases per internal guidelines.
• Collaborate with internal teams to optimize workflows and service quality.
• Share insights to improve customer satisfaction and support performance.

Skills

Spanish (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication abilities

Job description

Cross Border Talents is hiring a Banking Customer Support Specialist in Lisbon to assist users via email, chat, phone, and social media. You will handle account setup, billing inquiries, and troubleshooting while maintaining a professional, customer-focused tone.

We value fluency in Spanish (C1/C2) and English (B2), EU citizenship or Portuguese residency, and strong analytical, creative, and communication skills. A relocation package and onsite office environment are offered.