AI Customer Experience Specialist — Global Support, Lisbon

Cross Border Talents; Coimbra; Presencial; EUR 16 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Accommodation options

Health insurance

Clinic access

Free meals

Travel home support

Language classes

Visas/ housing assistance

Social activities

Resumo da oferta

Cross Border Talents is seeking an Operations Customer Expert to join our team in Lisbon. You will provide professional support to consumers and business users across multiple channels, focusing on troubleshooting and delivering an outstanding user experience.

Relocation is supported; comprehensive training will be provided as part of a 15‑day program covering software tools, client products, and customer management.

Qualificações

• Fluency in English (written and spoken).
• Strong communication and a customer‑first mindset.
• Ability to troubleshoot technical and billing issues.
• Willingness to work in rotating 24/7 shifts.
• Interest in artificial intelligence and innovative tech solutions.

Responsabilidades

• Assist customers with billing, invoicing, and account access issues.
• Guide, support, and train users on the AI platform and products.
• Investigate and troubleshoot user inquiries across digital support channels.
• Deliver high‑quality service that exceeds client expectations and quality metrics.

Conhecimentos

English fluency

Communication skills

Customer focus

Troubleshooting

Flexibility

AI passion

Descrição da oferta de emprego

About the RoleOur client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team in Lisbon, providing professional support to consumers and business users.

Key Responsibilities

• Customer Support: Assist customers with billing and invoicing matters in a professional and timely manner.
• Account Support: Troubleshoot account access issues efficiently.
• Product Guidance: Guide, support, and train customers on how to use the client's products and platform features.
• Quality Excellence: Deliver high-quality service and timely, useful responses that exceed client expectations and quality scoring measures.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Operating 24/7 with schedules assigned across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day paid intensive training program (8 hours/day) covering software tools, client products, and customer management.

What We Offer

• Competitive Compensation: Base salary with monthly installments of Holiday and Christmas bonuses.
• Paid Leave: 22 days of annual paid holiday plus compensation days for worked public holidays.
• Contract Details: Portuguese employment contract (12-month uncertain term with potential for permanent contract after 2 years).
• Work Environment: Modern office facilities in Lisbon.

Requirements

• Fluency in English (written and spoken).
• Work Authorization: Must have valid legal right/authorization to work in Portugal/EU (No visa sponsorship provided by the client).
• Skills: Strong communication skills, problem-solving mindset, and ability to troubleshoot technical and billing issues.
• Flexibility: Ability to work in rotating shifts within a 24/7 environment.
• Passion: Passion for artificial intelligence and innovative technology solutions.