Irish speaker Customer Support Representative in Lisbon!

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonuses

Paid training

Career progression

Modern offices in Lisbon

Inclusive culture

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Irish-speaking Customer Experience Specialist to join our digital banking project. You will handle inbound queries via chat, phone and email, assist with accounts, payments and app support, and deliver empathetic, high-quality service while upholding compliance.

Relocation support is provided. The role offers modern offices in Lisbon and a competitive salary with performance bonuses.

Qualificações

• C1/C2 English required; 12 months experience in customer service or banking in Ireland.

Responsabilidades

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high-quality service.
• Contribute to customer satisfaction & compliance standards.

Conhecimentos

C1/C2 English

Customer service experience

Descrição da oferta de emprego

Irish speaker Customer Support Representative in Lisbon!

Job Openings Irish speaker Customer Support Representative in Lisbon!

About the job Irish speaker Customer Support Representative in Lisbon!

Irish Speakers Build Your Career in Digital Banking (Lisbon, Portugal)

Why Lisbon?

• 300+ days of sunshine every year.
• Beaches and vibrant nightlife at your doorstep.
• Affordable living with world-class food & wine.
• Safe, multicultural, and welcoming city.
• Relocation Package
• Paid flight to Lisbon + airport pick-up.
• Company-provided accommodation (or housing allowance).
• Support with paperwork & settling in.
• Relocation guidance for a smooth transition.
• About the Role

Join our Lisbon-based team for a digital banking project as a Customer Experience Specialist. You will support customers with account management, transactions, and online services while ensuring trust and satisfaction.

Key Responsibilities

• Handle inbound queries (chat, phone, email).
• Assist with accounts, payments, and app support.
• Deliver professional, empathetic, high-quality service.
• Contribute to customer satisfaction & compliance standards.

Requirements

• Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.
• OR
• Non-Irish citizens with C1/C2 English + 12 months experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Other skills: excellent communication, problem-solving mindset, and motivation to relocate.

What We Offer

• Competitive salary + performance bonuses.
• Paid training (banking knowledge not required).
• Career progression in a global company.
• Modern offices in Lisbon.
• Inclusive, multicultural workplace culture.