Italian-Speaking Customer Support Agent - Lisbon Relocation

Cross Border Talents; Lisboa; Sur place; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Training provided

Relocation support

Accommodation option

Language classes

Annual trip home

Meal allowance

Multicultural environment

Résumé du poste

Cross Border Talents in Lisbon on-site role as Customer Service Representative, Italian & English-speaking, handling chat, phone and email queries for a digital financial services brand.

You will resolve issues, support fraud checks, and assist vulnerable customers while relocating to Lisbon. The role includes paid training, visa support, and a welcoming multicultural team with growth opportunities.

Qualifications

• Native-level Italian language required.
• Fluent English required.
• Customer support or banking experience is an advantage.
• Willingness to relocate to Lisbon.
• Strong communication and decision-making skills.

Responsabilités

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Connaissances

Native Italian

Fluent English

Customer support

Banking exp

Communication

Decision-making

Description du poste

Cross Border Talents in Lisbon on-site role as Customer Service Representative, Italian & English-speaking, handling chat, phone and email queries for a digital financial services brand.

You will resolve issues, support fraud checks, and assist vulnerable customers while relocating to Lisbon. The role includes paid training, visa support, and a welcoming multicultural team with growth opportunities.