Hybrid-Work SaaS Customer Success Manager

Dstny; Porto; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Home office allowance

Hybrid work model

Resumo da oferta

Dstny Porto is seeking a Customer Success Manager to partner with customers, owning the full lifecycle from onboarding through adoption, renewal and expansion to ensure measurable business value from our SaaS solutions.

You will collaborate with Sales, Product, Support and Engineering to deliver a seamless customer experience, monitor health metrics, manage risks and escalations, and drive upsell and cross‑sell opportunities in a fast‑paced SaaS environment.

Qualificações

• 5+ years of experience in Customer Success, Account Management, or a similar role within SaaS or technology-driven environments.
• Proven track record of driving adoption, retention, renewals and expansion with measurable business outcomes.
• Experience managing complex customer organisations with multiple stakeholders at varying seniority levels.
• Strong communication skills, with the ability to influence decision-makers and manage expectations.
• Data-driven mindset with hands-on experience using health metrics, usage data and insights.

Responsabilidades

• Act as the primary point of contact and trusted advisor for assigned customers.
• Drive onboarding, adoption and time-to-value for customers.
• Monitor customer health and proactively address risks.
• Manage escalations and ensure timely, transparent resolutions.
• Gather customer feedback and influence product development.
• Support renewals and identify upsell & cross-sell opportunities.

Conhecimentos

Customer Success

Account Management

SaaS experience

Stakeholder management

Data-driven mindset

Commercial awareness

Cross-functional collaboration

Communication skills

Descrição da oferta de emprego

Dstny Porto is seeking a Customer Success Manager to partner with customers, owning the full lifecycle from onboarding through adoption, renewal and expansion to ensure measurable business value from our SaaS solutions.

You will collaborate with Sales, Product, Support and Engineering to deliver a seamless customer experience, monitor health metrics, manage risks and escalations, and drive upsell and cross‑sell opportunities in a fast‑paced SaaS environment.