Strategic Mid-Market Customer Success Manager — Hybrid

TeamViewer; Porto; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Great compensation and benefits packages

Hybrid and flexible working hours

Onsite onboarding in HQ

Company stocks and bonuses

Public transport-friendly offices

Job summary

TeamViewer is looking for a Mid-Market Customer Success Manager based in Porto, Portugal. In this role, you will be the trusted advisor for a portfolio of mid-sized customers, helping them derive significant value from our AI-driven solutions.

Your responsibilities will include managing customer relationships, ensuring onboarding and adoption, and monitoring client success metrics. You’ll collaborate cross-functionally to address client needs and identify growth opportunities, all while working in a hybrid model that allows for flexibility and remote work.

Qualifications

• 2–5 years of experience in Customer Success or similar role.
• Proven ability to manage multiple customers simultaneously.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Manage a portfolio of mid-market customers across industries.
• Drive product adoption and maximize customer value from solutions.
• Monitor customer health and proactively identify risks.

Skills

Customer Success Management

Account Management

Fluency in English and French

Stakeholder Management

Data Analysis

Tools

CRM tools

Customer Success tools

Job description

TeamViewer is looking for a Mid-Market Customer Success Manager based in Porto, Portugal. In this role, you will be the trusted advisor for a portfolio of mid-sized customers, helping them derive significant value from our AI-driven solutions.

Your responsibilities will include managing customer relationships, ensuring onboarding and adoption, and monitoring client success metrics. You’ll collaborate cross-functionally to address client needs and identify growth opportunities, all while working in a hybrid model that allows for flexibility and remote work.