AI-Driven CSM | SaaS, Flexible Office 3 Days/Week

Salesforce; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Salesforce is seeking a Customer Success Manager for Portugal to ensure high-value customers achieve a strong ROI with the Signature Success Plan. You will act as a trusted advisor, guiding customer organizations and aligning needs with our platform capabilities.

You will build relationships with business and technical stakeholders, use AI-assisted tools for health monitoring and success planning, and coordinate with Sales, Engineering, and Product teams.

Qualificações

• 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• Strong consulting skills - able to drive business value conversations, handle objections, and influence senior stakeholders.
• Fluency in Portuguese and English.
• Industry/domain expertise and understanding of how it impacts customer priorities.

Responsabilidades

• Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
• Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.

Descrição da oferta de emprego

Salesforce is seeking a Customer Success Manager for Portugal to ensure high-value customers achieve a strong ROI with the Signature Success Plan. You will act as a trusted advisor, guiding customer organizations and aligning needs with our platform capabilities.

You will build relationships with business and technical stakeholders, use AI-assisted tools for health monitoring and success planning, and coordinate with Sales, Engineering, and Product teams.