Customer Success Specialist & Product Owner

Yalt; Lisboa; Híbrido; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Resumo da oferta

Yalt in Lisbon is seeking a versatile and dynamic Customer Success Specialist & Product Owner to join our team. This hybrid, full-time role is designed to ensure customer success and lead continuous improvement of our platform.

The ideal candidate will manage onboarding, training, and ongoing support; represent customer voices in product discussions; define and maintain the product roadmap; and present platform demonstrations to customers and stakeholders.

Qualificações

• Strong communication and problem-solving skills.
• Customer-focused mindset with ability to manage multiple priorities.
• Experience aligning product features with customer needs.

Responsabilidades

• Act as the main point of contact for customers, ensuring satisfaction and success with the platform.
• Lead onboarding, training, and ongoing support to customers.
• Prepare and deliver platform demonstrations and coordinate webinars and customer meetings.
• Represent the voice of the customer in product discussions and maintain the product roadmap.

Descrição da oferta de emprego

Customer Success

Customer Success Specialist & Product Owner

Hybrid • Customer Success

Job Summary

We are looking for a versatile and dynamic Customer Success Specialist & Product Owner to join our team.

Lisboa - We are looking for a versatile and dynamic Customer Success Specialist & Product Owner to join our team. This hybrid role is designed to ensure customer success, lead the continuous improvement of our platform, and occasionally coordinate and lead presentation meetings.
The ideal candidate is a strategic professional with excellent communication skills, strong problem solving abilities, and a clear focus on customer satisfaction and product development.

Key Responsibilities

1. Customer Success
Act as the main point of contact for customers, ensuring their satisfaction and success with our platform.
Lead customer onboarding, training, and ongoing support.
Handle customer inquiries and issues efficiently, delivering solutions that exceed expectations.
Collect and analyse customer feedback to identify improvement opportunities and strengthen customer retention.

2. Product Owner
Collaborate with the development team to prioritise and define product features and improvements.
Represent the voice of the customer in product discussions, ensuring alignment with real customer needs.
Define and maintain the product roadmap, ensuring timely delivery of new features and updates.
Perform regular product testing and quality assurance to maintain a high level of performance.

3. Presentations and demonstrations
Prepare and deliver engaging platform demonstrations for customers and stakeholders.
Organise and lead webinars, training sessions, and customer meetings to showcase product features and benefits.
Represent Yalt at industry events, conferences, and trade shows when required.

Position type: Full time

Benefits

• Flexible working hours