Remote Junior Customer Success Manager: Own Growth

Process Street; Portugal; Teletrabalho; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited PTO

Social time for team building

Generous health insurance

Equity for full-time roles

Resumo da oferta

Process Street in Portugal is seeking a motivated individual for an early-career Customer Success role. You will build relationships with customers, assist with onboarding, and support their ongoing success while working remotely.

The ideal candidate brings real customer experience, is a self-starter, and excels in communication. We value a startup mindset, creativity, and a passion for helping others succeed. Enjoy benefits like unlimited PTO and equity opportunities.

Qualificações

• Experience working directly with customers or clients is required.
• Ability to drive goals in a scrappy, entrepreneurial environment.
• Strong written and verbal communication skills are essential.

Responsabilidades

• Build trusted relationships with customers and guide them through implementation.
• Support existing customers by answering questions and running reviews.
• Track key metrics like churn and promoter scores.
• Experiment with strategies and tools to enhance customer experience.

Conhecimentos

Customer experience

Relationship building

Strategic thinking

Problem solving

AI tools usage

Excellent communication

Descrição da oferta de emprego

Process Street in Portugal is seeking a motivated individual for an early-career Customer Success role. You will build relationships with customers, assist with onboarding, and support their ongoing success while working remotely.

The ideal candidate brings real customer experience, is a self-starter, and excels in communication. We value a startup mindset, creativity, and a passion for helping others succeed. Enjoy benefits like unlimited PTO and equity opportunities.