Customer Success Manager

Dstny; Porto; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Home office allowance

Hybrid work model

Resumo da oferta

Dstny Porto is seeking a Customer Success Manager to partner with customers, owning the full lifecycle from onboarding through adoption, renewal and expansion to ensure measurable business value from our SaaS solutions.

You will collaborate with Sales, Product, Support and Engineering to deliver a seamless customer experience, monitor health metrics, manage risks and escalations, and drive upsell and cross‑sell opportunities in a fast‑paced SaaS environment.

Qualificações

• 5+ years of experience in Customer Success, Account Management, or a similar role within SaaS or technology-driven environments.
• Proven track record of driving adoption, retention, renewals and expansion with measurable business outcomes.
• Experience managing complex customer organisations with multiple stakeholders at varying seniority levels.
• Strong communication skills, with the ability to influence decision-makers and manage expectations.
• Data-driven mindset with hands-on experience using health metrics, usage data and insights.

Responsabilidades

• Act as the primary point of contact and trusted advisor for assigned customers.
• Drive onboarding, adoption and time-to-value for customers.
• Monitor customer health and proactively address risks.
• Manage escalations and ensure timely, transparent resolutions.
• Gather customer feedback and influence product development.
• Support renewals and identify upsell & cross-sell opportunities.

Conhecimentos

Customer Success

Account Management

SaaS experience

Stakeholder management

Data-driven mindset

Commercial awareness

Cross-functional collaboration

Communication skills

Descrição da oferta de emprego

At Dstny, we believe that great work begins with great communication.

As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.

true mobility, seamless integrations, and the power of AI

to deliver exceptional experiences for both customers and employees.

Whether you're using your mobile, laptop, desk phone, or our market‑leading integrations,

Dstny is always accessible through your preferred interface.

Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports

more than 5 million users worldwide.

Join us and be part of a company that's shaping the future of work,

Make Hybrid Work together with Dstny.

As a Customer Success Manager (CSM)

at Dstny, you will act as a trusted partner and advocate for our customers, ensuring they achieve measurable business value from our SaaS solutions. You will own the full customer lifecycle – from onboarding through adoption, renewal, and expansion – and play a key role in building long‑term, value‑driven customer relationships.

You will work closely with Sales, Product, Support, and Engineering to ensure a seamless customer experience, proactively manage risks, and identify opportunities to grow customer value. This is a highly visible role, requiring strong stakeholder management, commercial awareness, and a genuine passion for customer outcomes.

Key focus areas include:

• Acting as the primary point of contact and trusted advisor for assigned customers


• Driving successful onboarding, adoption and time‑to‑value


• Monitoring customer health and proactively addressing risks


• Managing escalations and ensuring timely, transparent resolution


• Gathering customer feedback and influencing product development


• Supporting renewals and identifying upsell & cross‑sell opportunities

What we expect from you... You bring a strong customer‑centric mindset and the ability to balance strategic thinking with hands‑on execution. You are comfortable operating in a fast‑paced SaaS environment, managing multiple priorities, and building credibility with both customers and internal stakeholders.

You take ownership of your customer portfolio end‑to‑end and proactively identify risks and opportunities. You are confident navigating ambiguity, asking the right questions, and translating customer needs into clear actions across teams.

We'd expect you to have:

• 5+ years of experience in Customer Success, Account Management, or a similar customer‑facing role within a SaaS or technology‑driven environment


• A proven track record of driving customer adoption, retention, renewals, and expansion, with a strong focus on delivering measurable business outcomes


• Experience managing complex customer organisations with multiple stakeholders at different seniority levels


• Strong communication skills, with the ability to explain complex topics clearly, influence decision‑makers, and manage expectations effectively


• Demonstrable experience owning and resolving escalations, coordinating internal teams, and maintaining trust during challenging situations


• A data‑driven mindset, with hands‑on experience using customer health metrics, usage data, and insights to guide engagement and prioritisation


• Commercial awareness, including identifying upsell and cross‑sell opportunities and partnering closely with Sales on renewals and growth


• A collaborative working style, with the ability to build strong relationships across Product, Support, Engineering, and Sales teams


• A proactive, structured, and ownership‑driven approach, with the confidence to challenge constructively and continuously improve how things are done

What we offer you... At Dstny, you'll be part of an international, fast‑growing technology company where your impact truly matters. We believe in empowering our people, encouraging ownership, and creating an environment where you can grow and develop.

In return, we offer:

• Work with a


• talented and passionate teams


• of like minded professionals.


• cutting‑edge technologies


• in cloud communications.


• Be part of an


• internationally diverse


• company with a strong culture.


• Health insurance


• and


• life insurance


• Home office allowance


• Hybrid working : 2 days per week in the office

Customer Success Manager Porto, Portuguese Republic, PT