Strategic Customer Success Manager — Lisbon (Hybrid)

Salesforce, Inc.; Lisboa; Híbrido; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Salesforce Portugal is seeking a Customer Success Manager in Lisbon to drive value for Signature Success Plan customers in a hybrid setup. You will build relationships with business and technical stakeholders, translating technical concepts into business value and coordinating with Sales, Engineering, and Product teams to ensure renewals and expansions.

Fluency in Portuguese and English is required; Salesforce certifications are a plus.

Qualificações

• 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• Strong consulting skills — able to drive business value conversations, handle objections, and influence senior stakeholders.
• Fluent in Portuguese and English.

Responsabilidades

• Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
• Act as primary point of contact during major incidents, ensuring timely communication and resolution.

Conhecimentos

Customer Success

SaaS

Consulting

Stakeholder management

Portuguese

English

Descrição da oferta de emprego

Salesforce Portugal is seeking a Customer Success Manager in Lisbon to drive value for Signature Success Plan customers in a hybrid setup. You will build relationships with business and technical stakeholders, translating technical concepts into business value and coordinating with Sales, Engineering, and Product teams to ensure renewals and expansions.

Fluency in Portuguese and English is required; Salesforce certifications are a plus.