AI-Driven Customer Success Manager (SaaS) – Portugal

421 SFDC Portugal, Unipessoal LDA; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Office flexibility

Resumo da oferta

Salesforce in Portugal is seeking a Customer Success Manager to drive high-value customers' ROI with our Signature Success Plan. You’ll act as a trusted advisor, addressing technical and business needs and aligning projects with customer priorities.

You'll build strong relationships with business and technical stakeholders, monitor account health, and support renewals and expansions. AI-assisted summaries will help you stay ahead of risks and coordinate with Sales, Engineering and Product teams.

Qualificações

• 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
• Strong consulting skills — able to drive business value conversations, handle objections, and influence senior stakeholders.
• You communicate clearly, translating technical concepts into business terms for a range of audiences.
• You are fluent in Portuguese and English.

Responsabilidades

• Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
• Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
• Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
• Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.

Conhecimentos

Customer Success

SaaS Delivery

Consulting skills

Stakeholder management

Descrição da oferta de emprego

Salesforce in Portugal is seeking a Customer Success Manager to drive high-value customers' ROI with our Signature Success Plan. You’ll act as a trusted advisor, addressing technical and business needs and aligning projects with customer priorities.

You'll build strong relationships with business and technical stakeholders, monitor account health, and support renewals and expansions. AI-assisted summaries will help you stay ahead of risks and coordinate with Sales, Engineering and Product teams.