Hebrew Travel Support Specialist

Cross Border Talents; Coimbra; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

Cross Border Talents is seeking a Customer Specialist to deliver professional support across phone, email, chat, and digital platforms. You will assist with orders, accounts, products, and services, while identifying needs and providing accurate information.

Join an international team, with relocation support and an onsite office. Fluency in Hebrew and English is required, along with strong analytical and communication skills. Elevate customer experiences with proactive problem-solving.

Qualifications

• Fluent in Hebrew (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn travel industry

Responsibilities

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Customer service

Communication

Analytical thinking

Creativity

Attention to detail

Tools

CRM software

Internal systems

Job description

Cross Border Talents is seeking a Customer Specialist to deliver professional support across phone, email, chat, and digital platforms. You will assist with orders, accounts, products, and services, while identifying needs and providing accurate information.

Join an international team, with relocation support and an onsite office. Fluency in Hebrew and English is required, along with strong analytical and communication skills. Elevate customer experiences with proactive problem-solving.