Remote Hebrew-Speaking Customer Support Specialist

Cross Border Talents; Porto; Remote; EUR 17,000 - 24,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

Cross Border Talents is seeking a Customer Support Specialist in Portugal to handle multi-channel inquiries, including email, chat, and social platforms. You will resolve account issues, billing questions, and provide technical assistance to ensure a smooth user experience.

The role requires Hebrew fluency (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A relocation package and remote work option are available for the right candidate.

Qualifications

• Fluent Hebrew (C2 level) is required.
• EU Citizenship or Portuguese Residency Card is required.
• 0–1 year of experience in customer support is preferred.
• Strong leadership, analytical, and communication skills are expected.
• Eagerness to learn and grow within the role.

Responsibilities

• Provide friendly, multi-channel customer support (email, chat, social).
• Assist with account setup, password recovery, billing inquiries, and identity verification.
• Troubleshoot technical issues with clear communication.
• Maintain accurate case records and follow internal procedures.
• Collaborate with internal teams to improve support processes; give feedback to enhance service.

Skills

Hebrew (C2)

Leadership

Analytical thinking

Communication skills

Eagerness to learn

Job description

Cross Border Talents is seeking a Customer Support Specialist in Portugal to handle multi-channel inquiries, including email, chat, and social platforms. You will resolve account issues, billing questions, and provide technical assistance to ensure a smooth user experience.

The role requires Hebrew fluency (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A relocation package and remote work option are available for the right candidate.