Hebrew-Speaking Customer Specialist – Multichannel Support

Cross Border Talents; Faro; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite office

Job summary

Cross Border Talents in Portugal is hiring a Customer Specialist to join an international team. You will be the primary contact for customers, providing professional support across orders, accounts, products, services and general inquiries via phone, email, chat and other digital channels.

Fluent Hebrew (C1/C2) and English (B2) are required, with EU citizenship or Portuguese residency. The role is onsite in Faro, offering relocation support, a meal allowance, and health and life insurance; a

Qualifications

• Fluent Hebrew (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Hebrew (C1/C2)

English (B2)

Job description

Cross Border Talents in Portugal is hiring a Customer Specialist to join an international team. You will be the primary contact for customers, providing professional support across orders, accounts, products, services and general inquiries via phone, email, chat and other digital channels.

Fluent Hebrew (C1/C2) and English (B2) are required, with EU citizenship or Portuguese residency. The role is onsite in Faro, offering relocation support, a meal allowance, and health and life insurance; a