Hebrew Customer Specialist — Travel Support & Relocation

Cross Border Talents; Porto; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Job summary

Cross Border Talents seeks a Customer Specialist in Porto to deliver professional multichannel support for orders, accounts, and products. You will interact via phone, email, chat, and digital platforms, identifying needs and offering accurate solutions to ensure a positive customer experience.

The role emphasizes proactive learning, proactive issue resolution, and collaboration with internal teams to improve service quality. Relocation support is available for this position.

Qualifications

• Strong analytical, creative, and communication abilities.

Responsibilities

• Deliver professional customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents seeks a Customer Specialist in Porto to deliver professional multichannel support for orders, accounts, and products. You will interact via phone, email, chat, and digital platforms, identifying needs and offering accurate solutions to ensure a positive customer experience.

The role emphasizes proactive learning, proactive issue resolution, and collaboration with internal teams to improve service quality. Relocation support is available for this position.