Hebrew Customer Service Representative

KultureTalent - Global Talent; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Relocation package available

Job summary

KultureTalent - Global Talent in Lisbon is seeking a Hebrew Customer Service Representative to support customers via email, chat, and phone, delivering helpful and friendly service in a multilingual environment.

You will respond to inquiries, adapt to the brand voice across channels, and assist with escalations while documenting cases. A relocation package is available for suitable profiles. Fluency in Hebrew and English, plus MS Office knowledge, are essential for success in this role.

Qualifications

• Native or near-native Hebrew required.
• Good level of English for international company work.
• Knowledge of Microsoft Office.

Responsibilities

• Assist users with General Inquiries and support issues via phone, email, chat and social channels.
• Adapt the brand voice and tone across private and public channels.
• Respond to customer escalations and document relevant case information.

Skills

Hebrew proficiency

English proficiency

Customer service

Tools

Microsoft Office

Job description

About the job Hebrew Customer Service Representative

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of Hebrew
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus

(Relocation package for some profiles will be available)