Hebrew Customer Service Representative

KultureTalent - Global Talent; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package available

Resumo da oferta

KultureTalent - Global Talent in Lisbon is seeking a Hebrew Customer Service Representative to support customers via email, chat, and phone, delivering helpful and friendly service in a multilingual environment.

You will respond to inquiries, adapt to the brand voice across channels, and assist with escalations while documenting cases. A relocation package is available for suitable profiles. Fluency in Hebrew and English, plus MS Office knowledge, are essential for success in this role.

Qualificações

• Native or near-native Hebrew required.
• Good level of English for international company work.
• Knowledge of Microsoft Office.

Responsabilidades

• Assist users with General Inquiries and support issues via phone, email, chat and social channels.
• Adapt the brand voice and tone across private and public channels.
• Respond to customer escalations and document relevant case information.

Conhecimentos

Hebrew proficiency

English proficiency

Customer service

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About the job Hebrew Customer Service Representative

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of Hebrew
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus

(Relocation package for some profiles will be available)