Hebrew-Speaking Support Specialist — Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

International culture

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Support Specialist to provide premium customer care in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, ensure timely resolutions, and document interactions in the CRM system.

You must be fluent in Hebrew and have strong English communication, with a proactive problem-solving attitude and a passion for service excellence in an on-site role within a vibrant international team.

Qualifications

• Native Hebrew (spoken and written) required.
• Excellent verbal and written English communication.
• On-site in Sofia, Bulgaria.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Deliver premium customer support via phone, email, and live chat.
• Resolve inquiries from Hebrew-speaking clients with accuracy and care.
• Maintain knowledge of client products and services to ensure fast resolutions.
• Document customer interactions in the CRM to uphold service standards.

Skills

Hebrew language

English communication

Interpersonal skills

Problem-solving

Job description

Mercier Consultancy Group is seeking a Hebrew Speaking Support Specialist to provide premium customer care in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, ensure timely resolutions, and document interactions in the CRM system.

You must be fluent in Hebrew and have strong English communication, with a proactive problem-solving attitude and a passion for service excellence in an on-site role within a vibrant international team.