Russian-Speaking Customer Solutions Consultant (Sofia)

Mercier Consultancy MD; Portugal; Presencial; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career development programs

Resumo da oferta

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria. You will provide expert guidance to an international client base, ensuring tailored solutions and exceptional service in the Customer Support Services sector.

Responsibilities include handling inquiries, maintaining client records, collaborating cross-functionally, and driving customer satisfaction while working to achieve team KPIs.

Qualificações

• Native or fluent Russian is mandatory for this role.
• Professional proficiency in English to collaborate within an international team.
• Previous experience in the Customer Support Services industry or a similar client-facing role.
• Strong problem-solving abilities and a commitment to delivering world-class service.
• Valid EU passport to facilitate onboarding in Bulgaria.
• Available to work on-site in Sofia, Bulgaria.

Responsabilidades

• Act as the primary contact for Russian-speaking clients, delivering excellent service.
• Resolve complex inquiries to ensure high customer satisfaction and brand loyalty.
• Maintain detailed client documentation for accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve service delivery.
• Identify opportunities for service enhancements to grow the Russian-speaking jobs portfolio in Bulgaria.
• Help the team achieve KPIs in a fast-paced, customer-centric environment.
• Share industry knowledge and best practices to contribute to a high-performance culture.

Conhecimentos

Russian language

Customer service

English proficiency

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria. You will provide expert guidance to an international client base, ensuring tailored solutions and exceptional service in the Customer Support Services sector.

Responsibilities include handling inquiries, maintaining client records, collaborating cross-functionally, and driving customer satisfaction while working to achieve team KPIs.