Portuguese-Speaking Customer Support Specialist

Mercier Consultancy MD

Porto

On-site

EUR 17,000 - 28,000

Full time

8 hours ago

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Benefits offered by this job

Competitive salary

Fully paid training

Comprehensive health insurance

Relocation package to Sofia (flight, +

Monthly performance bonus

Professional development programs

Multicultural workplace in Sofia

Job summary

Mercier Consultancy Group is seeking a Portuguese-speaking Customer Support Specialist to join its international team in Sofia, Bulgaria. You will provide empathetic, multilingual support to international clients via phone, email, and live chat, while resolving complex issues and maintaining thorough CRM records.

The role requires native or fluent Portuguese and English proficiency, along with customer-focused problem-solving.

Qualifications

Portuguese is native or fluent (written and spoken).
English proficiency required for team communication.
Prior client-facing or customer support experience is advantageous.
Strong problem-solving and customer-centric mindset.
EU passport valid (mandatory).
Committed to excellence in European Portuguese-speaking roles.

Responsibilities

Provide professional, empathetic support via phone, email, and live chat.
Resolve inquiries and technical issues to maintain high satisfaction.
Keep accurate records of client interactions in CRM systems.
Share insights to improve customer support processes.
Collaborate with cross-functional teams to address service trends.
Maintain high standards of quality and professionalism in a premier Portuguese-speaking role.
Participate in ongoing training on products and best practices.