Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

International culture

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Support Specialist to provide premium customer care in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, ensure timely resolutions, and document interactions in the CRM system.

You must be fluent in Hebrew and have strong English communication, with a proactive problem-solving attitude and a passion for service excellence in an on-site role within a vibrant international team.

Qualifications

• Native Hebrew (spoken and written) required.
• Excellent verbal and written English communication.
• On-site in Sofia, Bulgaria.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Deliver premium customer support via phone, email, and live chat.
• Resolve inquiries from Hebrew-speaking clients with accuracy and care.
• Maintain knowledge of client products and services to ensure fast resolutions.
• Document customer interactions in the CRM to uphold service standards.

Skills

Hebrew language

English communication

Interpersonal skills

Problem-solving

Job description

Hebrew Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with exceptional career opportunities across the European business landscape. We specialize in elevating careers within the Customer Support Services sector by partnering with prestigious global brands to provide seamless recruitment solutions.

Job Overview

We are currently seeking a motivated professional for a Hebrew Speaking Support Specialist position in Bulgaria, designed for those who excel in dynamic, fast-paced environments. This role offers the perfect entry point into some of the most sought-after Hebrew-speaking jobs in the industry, combining professional growth with a rewarding international experience.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and live chat within the Customer Support Services industry.

• Resolve complex inquiries from Hebrew-speaking clients with professionalism and high attention to detail.

• Maintain comprehensive knowledge of client products and services to ensure optimal resolution times.

• Consistently meet and exceed defined KPIs and quality assurance benchmarks for our support teams.

• Proactively contribute to a positive team culture as a key member of our Hebrew-speaking talent pool in Sofia.

• Accurately document customer interactions in the CRM system to uphold company service standards.

• Collaborate with international colleagues to streamline communication strategies for our global user base.

• Native or fluent Hebrew (spoken and written) is mandatory for this role.

• Valid EU passport or a legal right to reside and work in Bulgaria.

• Strong interpersonal skills with a passion for delivering excellent customer support.

• A proactive approach to problem-solving within the Customer Support Services industry.

• Exceptional verbal and written communication skills in English.

• Ability to thrive in an on-site office environment located in the vibrant city of Sofia.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Comprehensive, Fully Paid Training provided upon commencement.
• Full Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including flights, initial accommodation, and airport transfer.
• Attractive Monthly Performance Bonus linked to service quality.
• A vibrant international work culture with ample opportunities for career progression.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of ancient history, modern urban lifestyle, and breathtaking natural beauty. As you pursue one of our rewarding jobs in Bulgaria, you will discover that the country enjoys a wonderful climate, friendly local communities, and a thriving social scene that makes settling in remarkably easy.

Sofia is an ideal destination for professionals, boasting an affordable cost of living, world-class dining, and a high quality of life that attracts talent from across the globe. By choosing this Hebrew Speaking Support Specialist position in Bulgaria, you are choosing a career-defining move in a country that is quickly becoming the regional hub for European business.