Russian Speaking Customer Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria. You will provide expert guidance to an international client base, ensuring tailored solutions and exceptional service in the Customer Support Services sector.

Responsibilities include handling inquiries, maintaining client records, collaborating cross-functionally, and driving customer satisfaction while working to achieve team KPIs.

Qualifications

• Native or fluent Russian is mandatory for this role.
• Professional proficiency in English to collaborate within an international team.
• Previous experience in the Customer Support Services industry or a similar client-facing role.
• Strong problem-solving abilities and a commitment to delivering world-class service.
• Valid EU passport to facilitate onboarding in Bulgaria.
• Available to work on-site in Sofia, Bulgaria.

Responsibilities

• Act as the primary contact for Russian-speaking clients, delivering excellent service.
• Resolve complex inquiries to ensure high customer satisfaction and brand loyalty.
• Maintain detailed client documentation for accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve service delivery.
• Identify opportunities for service enhancements to grow the Russian-speaking jobs portfolio in Bulgaria.
• Help the team achieve KPIs in a fast-paced, customer-centric environment.
• Share industry knowledge and best practices to contribute to a high-performance culture.

Skills

Russian language

Customer service

English proficiency

Job description

Russian Speaking Customer Solutions Consultant

Mercier Consultancy Group is a premier international staffing partner, renowned for connecting elite talent with industry-leading firms across Europe. We specialize in executive search and recruitment within the Customer Support Services sector, ensuring that professionals find meaningful, long‑term career growth in the most vibrant European hubs.

Job Overview

We are currently seeking a high-caliber professional to fill the Russian Speaking Customer Solutions Consultant position in Bulgaria. This role is a unique opportunity to join a top-tier team in the Customer Support Services industry, where you will provide expert guidance and tailored solutions to an international client base, all while enjoying the cultural richness of Sofia.

Key Responsibilities

• Act as the primary point of contact for Russian-speaking clients, delivering exceptional service within the Customer Support Services sector
• Resolve complex inquiries, ensuring high levels of customer satisfaction and brand loyalty
• Maintain detailed client documentation to ensure accurate reporting and service excellence
• Collaborate with cross-functional teams to streamline workflows and improve overall service delivery
• Proactively identify opportunities for service enhancements, contributing to the growth of our Russian-speaking jobs portfolio in Bulgaria
• Achieve individual and team KPIs in a fast‑paced, customer‑centric environment
• Contribute to a high‑performance culture by sharing industry knowledge and best practices

Requirements

• Native or fluent Russian (spoken and written) is mandatory for this role
• Professional proficiency in English to collaborate within our international team
• Previous experience in the Customer Support Services industry or a similar client‑facing role
• Strong problem‑solving abilities and a commitment to delivering world‑class service
• Valid EU passport (mandatory) to facilitate seamless onboarding for this position in Bulgaria
• Availability to work on‑site in Sofia, Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria
• Monthly Performance Bonus linked to your individual success
• Career development programs specific to the Customer Support Services industry
• And Much More..

Life in Bulgaria

Sofia, the capital of Bulgaria, offers an incredible blend of historic charm and modern cosmopolitan living. With its stunning mountain backdrop and pleasant climate, Bulgaria has become a premier destination for expatriates seeking a high quality of life. Finding jobs in Bulgaria allows you to enjoy a lower cost of living while being part of a thriving, international professional community. Your relocation to Bulgaria is fully supported by Mercier Consultancy Group, ensuring your transition is smooth and stress‑free. From the exceptional local cuisine and vibrant nightlife to the welcoming culture, Bulgaria provides an ideal environment for your next career move. We look forward to helping you start your journey with this Russian Speaking Customer Solutions Consultant position in Bulgaria.