German-Speaking Customer Care Specialist – Porto Relocation

Cross Border Talents; Porto; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Shared accommodation

Descrizione del lavoro

Cross Border Talents in Porto, Portugal, seeks a German-speaking Customer Care Specialist to be the first point of contact for customers. The role is on-site, Monday to Friday, 09:00–18:00, with relocation support available.

You will respond to inquiries via phone, chat, and email, keeping records accurate and escalating when needed. Fluency in German and English is required; EU work eligibility without sponsorship is required.

Competenze

• Fluent German and English required.
• Prior customer-facing experience is a plus.
• Right to work in the country without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Mansioni

• Keep internal systems and case notes accurate and current.
• Recognize when something needs escalating versus resolving directly.
• Respond to customer questions across phone, chat, and/or email.
• Resolve issues efficiently without cutting corners on quality.

Conoscenze

German language

English language

Descrizione del lavoro

Cross Border Talents in Porto, Portugal, seeks a German-speaking Customer Care Specialist to be the first point of contact for customers. The role is on-site, Monday to Friday, 09:00–18:00, with relocation support available.

You will respond to inquiries via phone, chat, and email, keeping records accurate and escalating when needed. Fluency in German and English is required; EU work eligibility without sponsorship is required.