Remote German-Speaking Customer Support Specialist

Cross Border Talents; Porto; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation support

Shared accommodation (up to 12 months)

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative for a remote role with relocation assistance. You will be the voice customers hear, ensuring tone and follow-through match the quality of the answer.

The position supports relocation from outside Portugal, offering shared accommodation for up to 12 months. Key tasks include maintaining accurate case notes, escalating when needed, and following up on open tickets while contributing to a collaborative team

Qualifications

• Fluent in German and English.
• Able to learn new internal systems.
• Prior customer-facing experience is a plus.

Responsibilities

• Keep internal systems and case notes accurate and current.
• Recognize when something needs escalating versus resolving directly.
• Follow up on open cases to prevent them from sitting idle.
• Contribute to a supportive, collaborative team environment.

Skills

German language

English language

Customer service

Tech-savvy

Job description

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative for a remote role with relocation assistance. You will be the voice customers hear, ensuring tone and follow-through match the quality of the answer.

The position supports relocation from outside Portugal, offering shared accommodation for up to 12 months. Key tasks include maintaining accurate case notes, escalating when needed, and following up on open tickets while contributing to a collaborative team