German Technical Support Specialist

Konecta; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Ongoing training

Stable project

Friendly environment

Job summary

Konecta is seeking a German Technical Support Specialist to join our onsite team in Sete Rios, Lisbon. You will provide technical assistance to our clients’ customers and troubleshoot issues, guiding them to effective solutions and recording all steps in our database.

Strong teamwork and communication are essential as you collaborate with the support group to ensure an outstanding customer experience. Native German, fluent English, and prior CS or technical support experience are required.

Qualifications

• Native level of German language required.
• Fluent English communication.
• Experience in Customer Service or Technical Support.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Ability to work well in a team.
• Experience with CRM tools is an advantage.

Responsibilities

• Provide technical assistance and support to customers.
• Identify and troubleshoot technical issues.
• Guide customers through the appropriate solutions.
• Record all issues and solutions accurately in the company’s database
• Collaborate with other support team members to deliver an excellent customer experience

Skills

Native German

Fluent English

CS/Tech Support

Troubleshooting

Communication

Teamwork

Tools

CRM Tools

Job description

Are you a native German speaker with a passion for technology and helping customers? This could be your next opportunity!

Konecta is a leading multinational company specialising in Business Process Outsourcing, delivering innovative customer experience and business solutions to clients across the globe.

We are currently looking for a German Technical Support Specialist to join our team in Sete Rios, Lisbon.

• Provide technical assistance and support to our client’s customers
• Identify and troubleshoot technical issues
• Guide customers through the appropriate solutions
• Record all issues and solutions accurately in the company’s database
• Collaborate with other support team members to deliver an excellent customer experience

What we are looking for

• Native level of German
• Fluency in English
• Previous experience in Customer Service or Technical Support
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work effectively within a team
• Experience with CRM tools and customer support software is considered an advantage
• Availability to work fully onsite in Sete Rios, Lisbon
• Availability to start as soon as possible

What we offer

• Performance bonus
• Ongoing training and professional development
• A stable and well-established project
• A friendly and supportive working environment

Working model: Fully Onsite

Starting date: As soon as possible

Working schedule: Monday to Friday, 07h-17h (rotative shifts)