(German) Technical Customer Advisor for Tech Company

Eugenia Talent; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Performance bonuses

Accommodation provided for a special? 

Initial training

Team building activities

Great office space near restaurants

Job summary

Eugenia Talent in Lissabon sucht einen technischen Kundenberater (Deutsch), der Kunden bei technischen Problemen unterstützt und eine exzellente Servicequalität sicherstellt. Die Position ist Vollzeit und erfordert fließendes Deutsch sowie gute Englischkenntnisse.

Sie arbeiten per Telefon, E-Mail und Chat, sammeln Informationen im System und helfen dabei, Probleme effizient zu lösen. Eine gründliche Einarbeitung sowie kontinuierliche Weiterbildung werden angeboten.

Qualifications

• Fließendes Deutsch
• Gute Englischkenntnisse
• Erfahrung im Kundenservice oder CRM vorteilhaft

Responsibilities

• Kunden bei technischen Problemen unterstützen
• Kunden telefonisch, per E-Mail und über andere Kanäle betreuen
• Aktives Zuhören und klare Fragestellung zur Problemlösung
• Sorgen für eine hohe Servicequalität und Kundenzufriedenheit
• Informationen systematisch erfassen und dokumentieren
• Über Entwicklungen im technischen Bereich informiert bleiben

Skills

German language

English language

CRM

Job description

(German) Technical Customer Advisor for Tech Company

Job Openings (German) Technical Customer Advisor for Tech Company

About the job (German) Technical Customer Advisor for Tech Company

Type of position:

Full-time position

Key languages:

Fluent level of German
Upper Intermediate English

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is a leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak fluent German and you would like to work in Lisbon, reach out to us!

The Offer:

• Help customers resolve technical problems associated with the products or services;
• Assist clients on the telephone, email and other channels in a genuine manner;
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study and propose a solution for the technical issue;
• Provide good customer service, making sure the client is always happy once the interaction is finished;
• Gather all relevant information into the system and always make sure you deliver a high level of service;
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements:

• Excellent communication skills in German and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media;
• Salary package with performance bonuses
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area