German English Technical Customer Service Rep.

CB Talents SP; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive multicultural team culture

Job summary

CB Talents SP is seeking a Technical Customer Service Specialist to join their international support team based in Lisbon. The role primarily involves providing technical and customer support, ensuring users receive quality assistance.

Ideal candidates should possess strong German and English communication skills, as well as a customer-focused mindset. Experience in customer service or technical support is beneficial but not mandatory.

The position offers a competitive salary package, performance-based bonuses, and career development in a multicultural environment.

Qualifications

• Communication skills in both German and English are essential.
• Strong problem-solving and communication abilities are required.
• Customer service or technical support experience is advantageous.

Responsibilities

• Handle inquiries via phone, email, and chat in German and English.
• Provide technical and customer support for product/service issues.
• Troubleshoot and resolve user issues efficiently.
• Log and update customer interactions in internal systems.

Skills

German communication skills

English communication skills

Problem-solving skills

Customer-focused mindset

Technical interest

Job description

We are currently hiring a Technical Customer Service Specialist to join an international support team based in Lisbon. This role focuses on providing both technical and customer support, ensuring users receive timely, accurate, and professional assistance.

This position offers the opportunity to work in a structured and multicultural environment supporting global customers while building technical troubleshooting and service skills.

What You Will Do

• Handle customer inquiries via phone, email, and chat in German and English
• Provide technical and customer support for product or service-related issues
• Troubleshoot and resolve user issues efficiently
• Escalate complex cases to relevant technical teams when required
• Accurately log and update customer interactions in internal systems
• Ensure high standards of customer satisfaction and service quality

Requirements

• German and English communication skills required
• Must be currently based in Lisbon, Portugal
• Strong problem-solving and communication skills
• Customer-focused mindset with technical interest or aptitude
• Ability to work in a structured support environment
• Previous experience in customer service or technical support is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding support
• Career development opportunities in an international environment
• Supportive and multicultural team culture

If you are interested in building your career in technical customer support within an international team based in Lisbon, we would like to hear from you.