German Technical Support Specialist - Lisbon

speakit; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free private health insurance after 6 months

Meal allowance

Performance bonuses

Paid training

Career progression possibilities

14 salaries

Job summary

A technology support company in Lisbon is seeking a Technical Support Specialist to assist clients with technical issues. The ideal candidate enjoys problem-solving and customer service, possesses strong communication skills in German and English, and can adapt to a hybrid work model after an initial on-site period. Benefits include health insurance, paid training, and meal allowances.

Qualifications

• Previous experience in technical support roles will be considered a plus.
• Ability to work in a team and manage multiple tasks effectively.
• Basic understanding of common software, hardware, and network systems.
• Basic understanding of software, hardware, and networks.
• Ability to work in a team and manage multiple tasks.
• On-site in Lisbon initially, then move to hybrid model.

Responsibilities

• Respond to customer inquiries and provide technical assistance.
• Troubleshoot software, hardware, and system issues efficiently.
• Document customer interactions and solutions.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.
• Ensure adherence to company policies and client requirements.

Skills

Problem-solving skills

Analytical skills

Communication in German

Communication in English

Teamwork

Technical understanding

Tools

Common software and hardware

Job description

Overview

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements.

Requirements

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.
• Availability to work on-site in Lisbon initially, then move to hybrid model.

Location and Relocation

• Onsite position in Lisbon.
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.

Benefits

• Free private health insurance after 6 months.
• Meal allowance and performance bonuses.
• Paid training and professional development opportunities.
• Multicultural and supportive work environment.
• 14 salaries per year.
• Possibilities of career progression after 6 months.