Technical Support Specialist (German speakers) - Lisbon

Speakit; Lisboa; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Onsite in Lisbon

Relocation package

Private health insurance after 6 mos

Meal allowance

Training & development

Career progression

13+ salaries per year

Job summary

Speakit is hiring a Technical Support Specialist in Lisbon, Portugal. You will be the first point of contact for clients, resolving software, hardware, and system issues with a strong emphasis on German language proficiency and clear communication.

The role starts onsite in Lisbon and evolves into a hybrid work model, offering growth and training opportunities. You will respond via phone, email, or chat, document interactions, and collaborate with technical teams to improve support processes and

Qualifications

• Experience in technical support is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication in German (mandatory) and English.

Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements

Skills

German language

English language

Problem solving

Analytical skills

Communication skills

Job description

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat
• Troubleshoot software, hardware, and system issues efficiently
• Escalate complex problems to higher-level technical teams when necessary
• Document customer interactions and solutions in internal systems
• Provide feedback to internal teams on recurring issues and potential improvements

Requirements

Ensure adherence to company policies and client requirements.

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English
• Basic understanding of common software, hardware, and network systems
• Ability to work in a team and manage multiple tasks effectively
• Availability to work on-site in Lisbon initially, then move to hybrid model

Benefits

• Onsite position in Lisbon
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses
• Paid training and professional development opportunities
• Multicultural and supportive work environment
• 14 salaries per year.
• Possibilities of career progression after 6 months.