German-Speaking Support Specialist — Sports & Leisure (Porto Hybrid)

Career Nest Academy; Aveiro; Híbrido; EUR 11.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site central Porto office

Fully paid onboarding

Attendance bonuses

Partner discounts

Descripción de la vacante

Career Nest Academy is seeking a German-Speaking Customer Support Specialist in Porto, Portugal, hybrid role combining on-site and flexible work options. You will handle inquiries via phone, email, and digital channels, assisting with orders, deliveries, returns, and issue resolution.

The position emphasizes empathy, brand-aligned service, and collaboration with international teams. Fluency in German (C1/C2) and strong English skills are essential, with prior customer service or e-commerce

Formación

• Native or near-native German proficiency (C1/C2) required.
• Good working knowledge of English for internal communication.
• Strong written and verbal communication with customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.

Responsabilidades

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims and objections to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Conocimientos

German language

English language

Customer service

Herramientas

CRM platforms

Descripción del empleo

Career Nest Academy is seeking a German-Speaking Customer Support Specialist in Porto, Portugal, hybrid role combining on-site and flexible work options. You will handle inquiries via phone, email, and digital channels, assisting with orders, deliveries, returns, and issue resolution.

The position emphasizes empathy, brand-aligned service, and collaboration with international teams. Fluency in German (C1/C2) and strong English skills are essential, with prior customer service or e-commerce