German-Speaking Sports & E‑Commerce Support (Porto)

Career Nest Academy; Vila Nova de Gaia; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

On-site/Hybrid work model

Fully paid onboarding and training

Attendance bonuses

Central Porto office (Metro Trindade)

Career development opportunities

Exclusive partner discounts

Job summary

Career Nest Academy in Porto, Portugal, seeks a German-speaking Customer Support Specialist to service a global brand in Sports & Leisure E-Commerce. Hybrid work model in Porto with full-time shifts, starting with structured onboarding and a clear path for career development.

Required: native or near-native German (C1/C2) and good English, strong communication, and familiarity with CRM tools. On-site office near Metro Trindade offers a vibrant, inclusive team environment and performance-based

Qualifications

• Native or near-native German (C1/C2) mandatory.
• Proficient English for internal comms.
• Strong written and verbal communication skills.
• Good computer literacy and digital platform familiarity.
• Customer service, hospitality or e-commerce experience is a plus; entry-level considered.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy.
• Assist customers with orders, deliveries, product inquiries, returns, and resolutions.
• Address feedback, claims, and objections to ensure satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German (C1/C2)

English proficiency

Customer service

CRM tools

Team player

Entry-level friendly

Tools

CRM platforms

IT tools

Job description

Career Nest Academy in Porto, Portugal, seeks a German-speaking Customer Support Specialist to service a global brand in Sports & Leisure E-Commerce. Hybrid work model in Porto with full-time shifts, starting with structured onboarding and a clear path for career development.

Required: native or near-native German (C1/C2) and good English, strong communication, and familiarity with CRM tools. On-site office near Metro Trindade offers a vibrant, inclusive team environment and performance-based