German-Speaking Support Specialist – Porto Hybrid Bonuses

Career Nest Academy; Póvoa de Varzim; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Monthly attendance bonus

Reliability bonuses

Exclusive partner discounts

Job summary

Career Nest Academy seeks a German-speaking Customer Support Specialist in Porto, Portugal, to support a leading European BPO partner on a sports and leisure e-commerce brand. The role is full-time with a hybrid on-site model in a central Porto office near Metro Trindade.

Responsibilities include handling inquiries via phone, email, and digital channels, assisting with orders and returns, and resolving issues to ensure customer satisfaction.

Qualifications

• Native or near-native German language skills (C1/C2).
• Working proficiency in English for internal team communication.
• Strong written and verbal communication; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• EU citizen or valid Portugal work permit.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German language proficiency

English language proficiency

Customer service mindset

Computer literacy

Tools

CRM platforms

Job description

Career Nest Academy seeks a German-speaking Customer Support Specialist in Porto, Portugal, to support a leading European BPO partner on a sports and leisure e-commerce brand. The role is full-time with a hybrid on-site model in a central Porto office near Metro Trindade.

Responsibilities include handling inquiries via phone, email, and digital channels, assisting with orders and returns, and resolving issues to ensure customer satisfaction.