German-Speaking Sports E-Commerce Support (Porto Hybrid)

Career Nest Academy; Ermesinde; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Fully paid onboarding

Exclusive partner discounts

Job summary

Career Nest Academy is hiring a German-Speaking Customer Support Specialist in Porto, Portugal, offering a full-time role with a 40-hour week and rotational shifts. The position includes base salary plus bonuses, with a modern office near Metro Trindade and opportunities for career development.

Fluency in German (C1/C2) and working English are required. The role focuses on handling customer inquiries across channels, order management, returns, and ensuring high satisfaction.

Qualifications

• Native or near-native German (C1/C2 level mandatory).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication skills; customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Prior experience in customer service, hospitality, or e-commerce is an advantage (open to entry-level profiles with the right attitude).
• Valid work authorization for Portugal (EU citizenship or valid Portuguese residency/work permit).
• No relocation, the candidate must live around Porto.

Responsibilities

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections constructively to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude that reflects the vibrant spirit of the sports and outdoor brand.

Skills

German (C1/C2)

English proficiency

CRM experience

Job description

Career Nest Academy is hiring a German-Speaking Customer Support Specialist in Porto, Portugal, offering a full-time role with a 40-hour week and rotational shifts. The position includes base salary plus bonuses, with a modern office near Metro Trindade and opportunities for career development.

Fluency in German (C1/C2) and working English are required. The role focuses on handling customer inquiries across channels, order management, returns, and ensuring high satisfaction.