German-Speaking Sports & Leisure Customer Support Specialist

The Career Nest; Vila do Conde; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Onboarding & training

Attendance bonuses

Central Porto office

Partner discounts

Job summary

The Career Nest in Porto, Portugal, seeks a German-speaking Customer Support Specialist to join a leading European BPO partner in Sports & Leisure E-Commerce. You will handle queries via multiple channels and support orders, deliveries, and returns.

Fluency in German (C1/C2) and working English are required, with a customer-centric mindset and basic CRM skills. Role offers a hybrid/onsite setup, full-time hours, onboarding, and monthly bonuses.

Qualifications

• Native or near-native German skills (C1/C2).
• Good English for internal team communication.
• Customer-centric mindset with empathy.

Responsibilities

• Handle inbound queries via phone, email, and digital channels.
• Assist customers with orders, deliveries, returns, and inquiries.
• Address feedback and resolve issues to ensure satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, engaging attitude reflecting the brand.

Skills

German language proficiency

Customer service

English proficiency

Job description

The Career Nest in Porto, Portugal, seeks a German-speaking Customer Support Specialist to join a leading European BPO partner in Sports & Leisure E-Commerce. You will handle queries via multiple channels and support orders, deliveries, and returns.

Fluency in German (C1/C2) and working English are required, with a customer-centric mindset and basic CRM skills. Role offers a hybrid/onsite setup, full-time hours, onboarding, and monthly bonuses.