German-Speaking Customer Support Specialist — Porto (Hybrid)

The Career Nest; Aveiro; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Monthly attendance bonuses

Central Porto office near Metro Trind—

Job summary

The Career Nest in Porto is seeking a German-Speaking Customer Support Specialist to join a leading European sports & leisure e-commerce brand. You will handle inquiries via phone, email, and digital channels, assist with orders and returns, and drive customer satisfaction in a dynamic team.

Fluency in German (C1/C2) and good English are required. This full-time hybrid role offers onboarding, monthly bonuses, and a multicultural office environment near Metro Trindade in central Porto.

Qualifications

• Native or near-native German skills (C1/C2).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication with a customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Experience in customer service or e-commerce is an advantage; entry-level with right attitude considered.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy.
• Assist customers with orders, deliveries, product inquiries, returns, and resolutions.
• Address feedback and objections to ensure high customer satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, energetic attitude reflecting the brand.

Skills

German language

English language

Customer service

Communication skills

CRM platforms

Tools

CRM platforms

Job description

The Career Nest in Porto is seeking a German-Speaking Customer Support Specialist to join a leading European sports & leisure e-commerce brand. You will handle inquiries via phone, email, and digital channels, assist with orders and returns, and drive customer satisfaction in a dynamic team.

Fluency in German (C1/C2) and good English are required. This full-time hybrid role offers onboarding, monthly bonuses, and a multicultural office environment near Metro Trindade in central Porto.