German-Speaking Customer Support Specialist - Porto (Hybrid)

Career Nest Academy; Porto; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

On-site/Hybrid work model

Monthly attendance bonus

Fully paid onboarding & training

Office near Metro Trindade, central-PO

Partner discounts

Job summary

Career Nest Academy is seeking a German-speaking Customer Support Specialist in Porto, Portugal. The role is full-time (40 hours/week) with on-site and hybrid options, working with an international project for a well-known global brand in Sports & Leisure E‑Commerce.

Compensation ranges from €950 to €1,400 per month, with performance and attendance bonuses. Native or near-native German (C1/C2) and good English are required.

Qualifications

• Native or near-native German (C1/C2) required.
• Good level of English for internal communication.
• Customer-centric mindset and strong communication skills.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German (C1/C2)

English proficiency

Job description

Career Nest Academy is seeking a German-speaking Customer Support Specialist in Porto, Portugal. The role is full-time (40 hours/week) with on-site and hybrid options, working with an international project for a well-known global brand in Sports & Leisure E‑Commerce.

Compensation ranges from €950 to €1,400 per month, with performance and attendance bonuses. Native or near-native German (C1/C2) and good English are required.