German-Speaking Customer Support Specialist — Porto (Hybrid)

The Career Nest; Vila Nova de Gaia; On-site; EUR 11,000 - 16,000; Full time

Job summary

The Career Nest is seeking a German-speaking Customer Support Specialist in Porto to deliver exceptional service for a global sports and leisure brand. You will handle queries by phone, email, and chat, assist with orders and deliveries, and resolve issues with empathy.

You’ll use CRM tools, work in a fast-paced team, and enjoy a structured onboarding with clear career development paths, including performance bonuses and a paid training program.

Qualifications

• Native or near-native German skills (C1/C2).
• Good working proficiency in English for internal comms.
• Strong written and verbal communication with a customer-centric mindset.

Responsibilities

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German language

Customer service

English proficiency

Empathy

CRM tools

Tools

CRM platforms

IT platforms

Job description

The Career Nest is seeking a German-speaking Customer Support Specialist in Porto to deliver exceptional service for a global sports and leisure brand. You will handle queries by phone, email, and chat, assist with orders and deliveries, and resolve issues with empathy.

You’ll use CRM tools, work in a fast-paced team, and enjoy a structured onboarding with clear career development paths, including performance bonuses and a paid training program.