German-Speaking Customer Support Specialist (Hybrid, Porto)

Career Nest Academy; Vila do Conde; Hybride; EUR 11 000 - 16 000; Plein temps

Avantages offerts par ce poste

Fully paid onboarding

Exclusive partner discounts

Résumé du poste

Career Nest Academy in Porto, Portugal, is seeking a German-speaking Customer Support Specialist for a hybrid (on-site/remote) role. You will handle queries across voice, email, and digital channels, support orders and returns, and resolve issues with a customer-centric approach.

English proficiency is required for internal communication. The position offers a full-time schedule with a base salary of €950–€1,400 per month plus attendance and performance bonuses, plus a vibrant, multicultural

Qualifications

• German native or near-native (C1/C2) mandatory.
• Working proficiency in English for internal team communication.
• Residence in Portugal with no relocation required.

Responsabilités

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand’s spirit.

Connaissances

German fluency

English proficiency

Customer focus

Strong communication

Outils

CRM platforms

Description du poste

Career Nest Academy in Porto, Portugal, is seeking a German-speaking Customer Support Specialist for a hybrid (on-site/remote) role. You will handle queries across voice, email, and digital channels, support orders and returns, and resolve issues with a customer-centric approach.

English proficiency is required for internal communication. The position offers a full-time schedule with a base salary of €950–€1,400 per month plus attendance and performance bonuses, plus a vibrant, multicultural