German-Speaking CX Specialist — Sports & E-Commerce

The Career Nest; Braga; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Monthly attendance bonuses

Fully paid onboarding and training

Exclusive partner discounts

Modern central Porto office

Clear career development paths

Job summary

The Career Nest is seeking a German-speaking Customer Support Specialist to join our international team in Porto, Portugal. The role focuses on delivering excellent customer experiences for a leading European brand in Sports & Leisure E-Commerce, with an on-site and hybrid workplace option.

You will handle inquiries via multiple channels, assist with orders and returns, and use CRM tools. The role requires fluency in German and strong English, plus a proactive, customer-centric attitude.

Qualifications

• Native or near-native German skills (C1/C2).
• Good English for internal communication.
• Strong written and verbal communication with customer-centric mindset.

Responsibilities

• Handle inbound queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure customer satisfaction.

Skills

German language

English proficiency

Tools

CRM platforms

Job description

The Career Nest is seeking a German-speaking Customer Support Specialist to join our international team in Porto, Portugal. The role focuses on delivering excellent customer experiences for a leading European brand in Sports & Leisure E-Commerce, with an on-site and hybrid workplace option.

You will handle inquiries via multiple channels, assist with orders and returns, and use CRM tools. The role requires fluency in German and strong English, plus a proactive, customer-centric attitude.