German-Speaking Sports E‑Commerce Support Champion

The Career Nest; Porto; Híbrido; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site/Hybrid work model

Training program

Attendance bonuses

Partner discounts

Central Porto office

Resumo da oferta

The Career Nest is seeking a German-speaking Customer Support Specialist to join our international team in Porto, Portugal. You will handle inquiries via phone, email and digital channels, assist with orders, deliveries and returns, and resolve issues with empathy and efficiency.

The ideal candidate speaks fluent German (C1/C2) with working English, has solid communication skills, and is comfortable using CRM systems.

Qualificações

• Native or near-native German (C1/C2) required.
• Working English proficiency for internal communication.
• Experience in customer service or ecommerce is a plus.
• Valid work authorisation for Portugal.
• Residence around Porto; no relocation.

Responsabilidades

• Handle inbound customer queries via phone, email, and digital back-office channels.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools.
• Maintain a positive, solution-oriented attitude reflecting the brand spirit.

Conhecimentos

German language proficiency

English proficiency

Customer service experience

Empathy and communication

Retail/E-commerce experience

Ferramentas

CRM software

Ticketing systems

MS Office

Descrição da oferta de emprego

The Career Nest is seeking a German-speaking Customer Support Specialist to join our international team in Porto, Portugal. You will handle inquiries via phone, email and digital channels, assist with orders, deliveries and returns, and resolve issues with empathy and efficiency.

The ideal candidate speaks fluent German (C1/C2) with working English, has solid communication skills, and is comfortable using CRM systems.