German-Speaking Customer Support — Sports & E‑Commerce

Career Nest Academy; Braga; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Fully paid onboarding

Monthly attendance bonuses

Hybrid work model

Central Porto office near Metro Trind

Career development paths

Exclusive partner discounts

Job summary

Career Nest Academy in Porto seeks a German-speaking Customer Support Specialist to join an international e-commerce project. You will respond to queries via phone, email, and chat, process orders, returns, and provide proactive solutions while maintaining a high level of customer satisfaction.

Native or near-native German (C1/C2) and English proficiency are essential. The role offers a full-time hybrid work setup, onboarding, and monthly bonuses, with opportunities for career progression within

Qualifications

• Native or near-native German (C1/C2) required.
• Good English for internal team communication.
• Strong written and verbal communication with empathy.
• Solid computer skills and familiarity with digital platforms.
• Experience in customer service or e-commerce is a plus.
• Valid work authorization for Portugal; resident near Porto.

Responsibilities

• Handle inbound queries by phone, email, and digital channels with professionalism.
• Assist customers with orders, deliveries, inquiries, returns and issues.
• Address feedback and claims to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, customer-centric attitude aligned with the brand.

Skills

German language

English proficiency

Strong communication

Customer-centric mindset

Team collaboration

Computer literacy

Tools

CRM software

Office tools

Job description

Career Nest Academy in Porto seeks a German-speaking Customer Support Specialist to join an international e-commerce project. You will respond to queries via phone, email, and chat, process orders, returns, and provide proactive solutions while maintaining a high level of customer satisfaction.

Native or near-native German (C1/C2) and English proficiency are essential. The role offers a full-time hybrid work setup, onboarding, and monthly bonuses, with opportunities for career progression within