German-Speaking E‑commerce Support Specialist (Porto/Hybrid)

The Career Nest; Maia; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Fully paid onboarding

Exclusive partner discounts

Monthly attendance bonuses

Job summary

The Career Nest is hiring a German-speaking Customer Support Specialist in Porto to handle inquiries across phone, email, and digital channels. You will support orders, deliveries, returns, and product questions, contributing to a high standard of customer experience.

Fluency in German (C1/C2) and good English are required, with a willingness to work in a fast-paced, international environment and a hybrid work model in the Porto office.

Qualifications

• Native or near-native German skills (C1/C2) are required.
• Good communicative level of English for internal team communication.
• Strong written and verbal communication with customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.

Skills

German language

English communication

Customer service

CRM platforms

Computer literacy

Tools

CRM systems

IT tools

Job description

The Career Nest is hiring a German-speaking Customer Support Specialist in Porto to handle inquiries across phone, email, and digital channels. You will support orders, deliveries, returns, and product questions, contributing to a high standard of customer experience.

Fluency in German (C1/C2) and good English are required, with a willingness to work in a fast-paced, international environment and a hybrid work model in the Porto office.