German-Speaking Customer Relations Associate | Remote

Cbtalents; Sagres; Teletrabalho; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote in Portugal

Career development

Resumo da oferta

Cbtalents is hiring a German-speaking Customer Relations Associate for a fully remote position based in Portugal. You will support customers via phone, email and chat, offering product knowledge and guiding them through cruise bookings and upgrades.

Fluent German and strong English are required, along with experience in customer service and excellent communication skills. The role allows working from home within Portugal and offers growth in an international travel team.

Qualificações

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.
• EU Passport or valid work permit (No Visa provided).
• Remote work from home in Portugal (regional restrictions apply).

Responsabilidades

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Help customers book their cruises and guide them through available packages and upgrades.
• Handle sales inquiries with confidence and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Upsell services when appropriate to enhance the customer experience.

Conhecimentos

German language

English language

Descrição da oferta de emprego

German-Speaking Customer Relations Associate | Remote

Job Openings German-Speaking Customer Relations Associate | Remote

About the job German-Speaking Customer Relations Associate | Remote

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Eu Passport or valid work permit ( No Visa provided)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment