German-Speaking User Support Coordinator | Remote

Cbtalents; Portimão; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

Work from home flexibility

Job summary

A leading recruitment firm is seeking a German-speaking Customer Service Agent for a remote position in Portugal. You will assist customers with booking cruises, handle inquiries, and resolve queries to ensure a high level of customer satisfaction. Ideal candidates have experience in customer service and are fluent in German and proficient in English. Join a dynamic international team and enjoy career development in the travel and tourism industry.

Qualifications

• Experience in a customer-focused environment.
• Ability to work independently.
• EU Passport or valid work permit required (No Visa provided).

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries confidently.
• Guide clients through available packages.
• Resolve queries and ensure customer satisfaction.
• Upsell services to enhance customer experience.
• Maintain accurate records of customer interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Job description

Overview

German-Speaking User Support Coordinator | Remote

Job Openings German-Speaking User Support Coordinator | Remote

About the job

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role

Customer Service Agent (German-speaking)

Location: Remote in Portugal

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• EU Passport or valid work permit ( No Visa provided)
• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment